Why Performance Reporting Matters
Performance reporting helps:
- Track progress against our Council Plan and strategic objectives
- Ensure responsible use of public funds
- Improve service delivery and community outcomes
- Foster trust through transparency and accountability
We use performance data to identify areas for improvement and inform future planning. Community feedback, benchmarking, and internal reviews all contribute to refining our services and strategies.
Performance Reporting Framework
Our Reporting Framework brings together a suite of key reports and performance tools that provide a comprehensive view of how we are delivering on our commitments to the community.
This framework ensures that our planning, service delivery, and financial management are transparent, measurable, and aligned with community priorities.
- Council Plan Reporting
Tracks progress against the strategic objectives and major initiatives outlined in the Council Plan. Our performance against the Council Plan is regularly and transparently shared with our community through quarterly progress reports and annual achievements outlined in the Annual Report. - Annual Report
A comprehensive summary of Council’s performance each financial year, including achievements, challenges, and audited financial statements and audited performance report. - Community Satisfaction Survey
An annual survey that captures community feedback on Council services, facilities, and overall performance. Results help shape future planning and service improvements. - Local Government Performance Reporting Framework (LGPRF)
The LGPRF is a mandatory system of performance reporting that became a requirement for all Victorian Councils from the 2014-15 annual budgeting and reporting cycle onwards. It ensures that Councils are measuring and reporting on their performance in a consistent way to promote transparency and accountability in the Local Government sector.
Council Plan
Our Council Plan 2025-2029 is the foundation of everything we do. Developed in consultation with our community, it’s our roadmap for serving our community, detailing the vision, goals and strategies that will guide our priority activities, decisions and service delivery for the next four-years.
Reporting Timeframes
We publish quarterly progress reports that track our progress against the Council Plan, keeping the community informed year-round, with insights into:
- Strategic objectives, key priorities, Major initiatives, and
- Service Measures
Quarterly Reports
Council Plan Major Initiative Progress Update Q1
Council Plan Major Initiative Progress Update Q2
Council Plan Major Initiative Progress Update Q3
Annual Report
Golden Plains Shire Council’s Annual Report provides detailed insight into Council’s operations during the financial year, and our progress towards the completion of the measures and commitments within the current Council Plan.
Annual Report | Golden Plains Shire Council
Community Satisfaction Survey
Each year, Golden Plains Shire Council participates in the Victorian Community Satisfaction Survey (CSS)—a statewide initiative coordinated by the Department of Government Services. The survey provides valuable insights into how residents feel about the services, facilities, and overall performance of their local council.
What the Survey Measures
The CSS gathers community feedback on key areas such as:
- Overall council performance
- Value for money in services and infrastructure
- Customer service
- Community consultation and engagement
- Local roads, waste management, and other core services
- Council’s direction and decision-making
Why It Matters
The results help us:
- Understand community priorities and expectations
- Benchmark our performance against other Victorian councils
- Identify areas for improvement
- Inform our planning and service delivery
How It’s Used
Survey results are included in our Annual Report and contribute to the Local Government Performance Reporting Framework (LGPRF). They also help shape our strategic planning and guide continuous improvement efforts
Participation in the survey is voluntary and confidential, and we encourage residents to take part when contacted.
Community Satisfaction Survey Reports
Local Government Performance Reporting Framework (LGPRF)
The LGPRF is a mandatory performance reporting system for all Victorian councils It ensures consistent measurement and reporting of performance, promoting transparency and accountability across the local government sector.
The framework is made up of 59 measures from a range of service areas, including animal management, food safety, library services, maternal and child health, roads, planning and waste management. The annual report is complemented by a Governance and Management checklist, which shows the policies, plans and procedures in place at Golden Plains Shire Council.
Reporting Timeframes
Council's performance against the LGPRF measures is reported Councils Audit and Risk Committee and Council on a six-monthly basis. Councils annual Performance Statement (which is a sub-set of the LGPRF indicators) are also included in the Golden Plains Shire Council Annual Report. Once finalised, results are published on the Know Your Council website, allowing for public comparison.
LGPRF Reports
