If you have any queries, concerns, requests or complaints, feel free to contact Council's Customer Experience team via phone, email or in person. Alternatively, you can make an online enquiry.
Contact Council
Council encourages customers to get in contact with us with any queries, requests, complaints and feedback. The Customer Experience team will help you get in touch with the right team to ensure your query is resolved.
Phone
(03) 5220 7111
1300 363 036 (toll free in shire)
Email
Online
Post Service
Golden Plains Shire Council
PO Box 111
Bannockburn, Victoria 3331
In Person
Bannockburn Customer Hub
2 Pope Street, Bannockburn
8.30am to 5pm, Monday to Friday
Smythesdale Customer Hub
19 Heales Street, Smythesdale
8.30am to 5pm, Monday to Friday
National Relay
TTY Users
Ph: 13 3677 and quote (03) 5220 7111
Speak & Listen Users
Ph: 1300 555 727 and quote (03) 5220 7111
Internet Relay Users connect to the NRS and quote (03) 5220 7111
Contacting Council after hours
Residents wishing to contact Council outside normal business hours, should still phone 03 5220 7111.
Your call will be connected to Council's after hours service. You will hear an automated menu which will provide you with options to directly transfer your call to the correct after hours contact. There is no need to dial a different number.
Join the Community Engagement Register
Sign up to the Community Engagement Register to stay informed about opportunities relevant to you via the link below:
Sign up to a Council E-Newsletter
Connect with us
