Our Customer Service staff should be your first point of call for information.
If you have any queries, concerns, requests or complaints, feel free to contact Customer Service via phone, email or in person. Alternatively, you can make an online enquiry.
Contact Details & Operating Hours
Golden Plains staff are committed to providing quality customer service and will gladly assist you with your enquiries. If they are unable to have an answer readily available, they will follow up with the relevant department and officers.
Read our Customer Service Charter
Click here if you would like to contact a Councillor.
A change of address form can be downloaded by clicking here.
We are National Relay Service-friendly
If you are deaf or have a hearing or speech impairment, please contact Council through the National Relay Service (NRS)
- TTY users can phone the NRS on 13 3677 and quote (03) 5220 7111
- Speak & Listen (speech-to-speech) users Ph: NRS 1300 555 727 and quote (03) 5220 7111
- Internet Relay users can connect to the NRS via the Relay service and quote (03) 5220 7111
Contacting Council after hours
Residents wishing to contact Council outside normal business hours, should still phone 03 5220 7111.
Your call will be connected to Council's after hours service. You will hear an automated menu which will provide you with options to directly transfer your call to the correct after hours contact. There is no need to dial a different number.