Contact Us

If you have any queries, concerns, requests or complaints, feel free to contact Customer Service via phone, email or in person. Alternatively, you can make an online enquiry. 

Customer Service Portal

Can't find what you're looking for? Our Customer Service staff is ready to assist you with further information.

Contact Details & Operating Hours



(03) 5220 7111 or

1300 363 036
(free from a landline phone within the shire)

Operating hours

Operating Hours

Bannockburn Customer Service Centre
2 Pope Street, Bannockburn, Victoria
8.30am to 5pm, Monday to Friday

Smythesdale Customer Service Centre
19 Heales Street, Smythesdale, Victoria
8.30am to 5pm, Monday to Friday



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[email protected]

Postal address
PO Box 111, Bannockburn, Victoria 3331

Golden Plains staff are committed to providing quality customer service and will gladly assist you with your enquiries. If they are unable to have an answer readily available, they will follow up with the relevant department and officers.

Read our Customer Service Charter

Click here if you would like to contact a Councillor.

A change of address form can be downloaded by clicking here.

Contact Form

Community Engagement Register

Sign up to the Community Engagement Register to stay informed about opportunities relevant to you via the link below:

Community Engagment Register

We are National Relay Service-friendly
If you are deaf or have a hearing or speech impairment, please contact Council through the National Relay Service (NRS)

  • TTY users can phone the NRS on 13 3677 and quote (03) 5220 7111
  • Speak & Listen (speech-to-speech) users Ph: NRS 1300 555 727 and quote (03) 5220 7111 
  • Internet Relay users can connect to the NRS via the Relay service and quote (03) 5220 7111

Contacting Council after hours
Residents wishing to contact Council outside normal business hours, should still phone 03 5220 7111.

Your call will be connected to Council's after hours service. You will hear an automated menu which will provide you with options to directly transfer your call to the correct after hours contact. There is no need to dial a different number.

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