Contact Us

If you have any queries, concerns, requests or complaints, feel free to contact Council's Customer Experience team via phone, email or in person. Alternatively, you can make an online enquiry


Contact Council

Council encourages customers to get in contact with us with any queries, requests, complaints and feedback. The Customer Experience team will help you get in touch with the right team to ensure your query is resolved. 


(03) 5220 7111    

1300 363 036 (toll free in shire)  

Post Service

Golden Plains Shire Council

PO Box 111

Bannockburn, Victoria 3331        

In Person

Bannockburn Customer Hub
2 Pope Street, Bannockburn        
8.30am to 5pm, Monday to Friday 

Smythesdale Customer Hub
19 Heales Street, Smythesdale 
8.30am to 5pm, Monday to Friday 

National Relay

TTY Users
Ph: 13 3677 and quote (03) 5220 7111

Speak & Listen Users
Ph: 1300 555 727 and quote (03) 5220 7111

Internet Relay Users connect to the NRS and quote (03) 5220 7111

Contacting Council after hours

Residents wishing to contact Council outside normal business hours, should still phone 03 5220 7111.

Your call will be connected to Council's after hours service. You will hear an automated menu which will provide you with options to directly transfer your call to the correct after hours contact. There is no need to dial a different number.

Join the Community Engagement Register

Sign up to the Community Engagement Register to stay informed about opportunities relevant to you via the link below:

Community Engagement Register 

Sign up to a Council E-Newsletter

E-Newsletter Sign Up

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