There are a number of ways residents can share their concerns and feedback with Golden Plains Shire Council.
Phone
You can contact Customer Service via 5220 7111 during business hours and our Customer Service team will direct your call. This is one of the quickest ways to get your message to the appropriate officer within Council.
You may also wish to phone our Councillors (click here to view their contact details).
You can email Council anytime at [email protected].
You may also wish to email our Councillors (click here to view their contact details).
Customer Portal
You can send us an online message via our Customer Portal at any time. This online contact form allows you to ask a question or give feedback, attach images and choose how you are contacted by Council with a response. You can access our Customer Portal here.
Consultation/have your say opportunities
Throughout the year, Council invites the community to have their say on Council projects, strategies, local issues and more. Opportunities include surveys, community workshops, listening posts in public spaces and more. All of Council’s consultation opportunities are listed on our Have Your Say web page and residents are encouraged to visit this page or our Facebook page, or read the Golden Plains Times or bi-monthly Gazette to stay across opportunities to have your say.
Residents can also sign up to our ‘Community Engagement register' to stay informed about engagement opportunities relevant to you, sign up to Council's Community Engagement Register.
Conversation posts
Councillors and Senior Executives make themselves available at various times throughout the year in public spaces to chat with residents and listen to what they have to say. Locations so far include local markets, football matches, halls and shopping centres across the Shire.
We now have a Shire-wide calendar of ‘Conversations with Council’ posts; find out more here. Note: not all conversation posts are attended by Councillors, but all ‘Conversation with Council’ posts are (the dates and times are listed on our Have Your Say page here).
Presentations and Questions to Council
Council welcomes members of the public to attend Council meetings and ask questions on any Council related matters. Any person may also lodge a written submission, and may also request to speak to that submission at the relevant Ordinary Meeting of Council. Refer to Meetings, Minutes and Agenda page for more information.