Customer Service Portal
report your concerns, provide feedback or ask a question
Let us know about anything in the community that needs our attention, such as fallen trees, hazards or faulty infrastructure, by completing the form below. You can also make an enquiry and we’ll get back to you.
Please see our privacy page to learn how we treat your personal information.
Council attends to these enquiries during business hours only (8:30 am - 5:00 pm, Monday to Friday). If your query is urgent and outside these hours, please phone 03 5220 7111 - your call will be connected to Council's after hours service. You will hear an automated menu which will provide you with options to directly transfer your call to the correct after hours contact.