Council provides policies for a range of activities and issues. Please review below.
Council Policy Manual
Golden Plains Shire Council's current policies can be found below. Council regularly refer, update and renew Council policies to guide the governance of its decision making processes.
Council Procurement Policy
As per section 108 of the Local Government Act 2020, Council must prepare and adopt a Procurement Policy which specifies the principles, processes and procedures applying to the purchase of goods and services by Council, including for the carrying out of works. A copy of Council’s Procurement Policy can be found below.
Gifts, Benefits and Hospitality Policy
The Gifts, Benefits and Hospitality Policy outlines the processes and principles that all workplace participants including the Mayor, Councillors, executives, employees, contractors, consultants and any individuals or groups undertaking activity for or on behalf of Golden Plains Shire Council must follow when responding to offers of gifts, benefits and hospitality and when providing gifts, benefits and hospitality.
As part of the policy, a public Gifts, Benefits and Hospitality Register will be maintained and made available for public inspection on Council's website. This register will be updated on a quarterly basis and is available to view below:
Gifts, Benefits and Hospitality Public Register (30 April 2021 - 30 April 2022).
Council Complaints Handling Policy
Council has a confidential and non-discriminatory complaints handling procedure. The attached document provides the procedure in detail. (Click here to view the full document) The procedure can be summarised as:
If you have a complaint about a service which has not been delivered, contact our customer service officers on 5220 7111.This is a service request.
If after doing this, the problem hasn’t been fixed or you are unhappy with what we are going to do, you will need to contact us again and let us know exactly what still needs to be sorted out.This is a complaint and will be handled under our Complaint Handling Procedure.
You can make a complaint by sending us an email, writing to us or calling one of our customer service officers.
Your complaint will be investigated by staff who have experience in the area of the problem.
You should expect to hear back from us about your complaint within fifteen working days.
If after we investigate your complaint you are still not satisfied, you need to advise us and a more senior member of staff will review all the information that we have and work with you to mediate the complaint. The senior staff member will act as a mediator.
Asking the staff responsible to send all information associated with the complaint to the mediator;
Reading any other background information;
Reviewing all the material, then talk to you and the staff involved; and
Attempting to create a solution which meets your needs and which Council is able to put in place.
If the mediation still does not satisfy you, at that stage you should contact Council and ask for an appointment with the Chief Executive Officer to discuss the matter further. It is important that when you contact us in this case, that you tell us that you want to meet with the Chief Executive Officer to talk about resolving a complaint which has not been sorted out by mediation.
Finally, if after your discussion with the Chief Executive Officer you are still unhappy with the way the complaint has been handled, you should contact the State Ombudsman’s Office on 1800 806 314.