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Coronavirus (COVID-19) Update: For the latest COVID-19 information and changes to Council services, click here.

About Your Rates and Valuations

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Rates and charges

Rates and charges levied during a financial year are a charge on the property. All Golden Plains Shire ratepayers will receive their 2020/21 Rate Notices in the mail in August, 2020.

New this year, Council has introduced a 10 monthly payment option so now there are three ways to pay your Rates & Charges 2020/21:

  1. Pay in one full payment by 15 February, 2021
  2. Pay in four instalments, due at the end of September and November 2020, and February and May 2021. Direct debit is available or notices are received for each instalment with a range of payment options.
  3. Pay in 10 monthly direct debit payments, due on the 15th of the month from September 2020 to June 2021.

To sign up for the monthly payments or direct debit for the instalment program, please contact Council’s Rates Team at 5220 7111.

If those options aren't possible for you, we are happy to work out an arrangement that suits you better. We appreciate that every ratepayer has their own situation and we can help - just call Council's Rates Team at 5220 7111 for a confidential conversation.

For more information on your Rates Notice, download our Rates Brochure or contact our Rates Team at 5220 7111.


Receive your rates online

Register to receive your rates online 

If you register on this site you will be able to review or print your rates notices at any time. 

Annual notices and instalments notices will be available.  If you have any questions please contact us.

Methods of payment

  • POST billpay: Pay in person at any post office, by phone: 13 18 16 or go to (Credit cards are accepted). Refer to the POST billpay reference number on the front of your rates notice.
  • BPAY: Telephone your participating Bank, Credit Union or Building Society to make this payment directly from your cheque, savings account or credit card. Your Bank may also offer Bpay via internet banking. For more information visit
  • Direct Debit: Direct Debit is available for four legislated instalments and ten alternative monthly payments.  Click here to download an application form. Click here to cancel an existing Direct Debit.
  • By Post: Forward either a money order or cheque crossed "Not Negotiable" and payable to Golden Plains Shire Council. In line with common business practice a receipt will not be issued unless requested. Please mail payment to Golden Plains Shire Council, PO Box 111, Bannockburn Vic 3331
  • Personally: Pay by cash, cheque or EFTPOS (includes Credit Cards) at either of the Customer Services Centres located at:
    • 2 Pope Street, Bannockburn:  Telephone (03) 5220 7111 Facsimile (03) 4206 7011 Office Hours: Mon-Fri. 8.30am-5pm
    • 19 Heales Street, Smythesdale: Telephone (03) 5220 7111 Facsimile (03) 4206 7011 Office Hours: Mon-Fri. 8.30am-5pm

Please note that due to the COVID-19 pandemic, Council's Customer Service Centres are currently closed for face-to-face interactions. For all customer service enquiries, including rates payments, please call (03) 5220 7111.

COVID-19 Financial Hardship Policy

In August, Council extended its COVID-19 Financial Hardship Policy, giving significant relief for local residents and businesses that need it the most. Council approved the following additional measures on 2020/21 rates payments:

  • Extension of interest waived on overdue rates from 30 September 2020 to 30 June 2021
  • Support customer applications for:
  • Deferring payment of rates to 30 June 2021
  • Waiving a maximum of $500 off rates at principal place of residence to customers receiving JobSeeker as a result of the COVID-19 pandemic
  • Waiving a maximum of $500 off rates on businesses receiving JobKeeper payments as a result of the COVID-19 pandemic
  • Waiving $100 off rates on properties for customers who can demonstrate 30% or more reduction in income
  • Continued suspension of debt recovery action from 30 September 2020 to 30 June 2021

The COVID-19 Financial Hardship Policy, and application form, are available to download below. If you have any questions about the form or applying, please contact our Rates team at 5220 7111 for a confidential conversation.



Interest penalty on late payments

In Full or Instalment Payment Options:

  • If not paid by the respective due dates, then the manner in which interest is charged on both payment options, is on and from the date on which each missed instalment was due. Interest continues to be payable until the account is paid in full. Interest will be charged at 10% pa as fixed under Section 2 of the Penalty Interest Rates Act 1983. Interest is charged in accordance with Section 172 Local Government Act 1989.
  • If you are having difficulty paying your rates by the due date, please contact Customer Service to arrange alternative payments. Failure to make contact can lead to legal costs and a poor credit rating. 

Change of Address

Property owners and ratepayers of properties are required to notify Council of any changes to their address. This must be done in writing via mail, fax or e-mail. Alternatively you can contact Customer Service to obtain a change of address form, or download one by clicking here. 

Non-receipt of rate notices or delays in postal delivery, in many instances, are not the fault of Council and therefore are not considered to be an acceptable excuse for late payment of rates. If a rate notice has not been received by mid September, please contact us to obtain a copy.


All rateable properties are valued annually. The undertaking of Land valuations (for rates, fire services levy and land tax purposes) in Victoria is now the responsibility of the Valuer-General Victoria and will be conducted on an annual basis rather than every second year. 

Objection to Property Valuation

Any person who desires to object against their valuation, must lodge an objection with Council within two months of the issuing of the rates notice. The grounds for objecting against the valuation are stated on the prescribed form, which can be obtained by contacting the Rates Team.

Pension Concession

Under the State Government's Pensioner Rate Assistance Scheme, Council can excuse payment equal to one half of the amount of the current rate, municipal and garbage charges, up to a maximum of $241 (2020/2021) per annum. There is also eligibility for $50 to be deducted from the Fire Service Levy. To be eligible for the concession, you must:

  • Hold a current Centrelink or Department of Veterans' Affairs (DVA) Pensioner Concession Card, or a DVA Repatriation Health Card specifying 'War Widow'. (Note: Holders of a Health Care Card are not eligible for a concession).
  • Be a permanent resident of the property for which you are seeking the rebate
  • Not yet made an application for any other property, or with any other Council during the financial year

To apply for this concession please present your concession card to one of our Customer Service Officers. There is no need to re-apply if we already have your details. 

Additional information may be obtained from the Department of Human Services website:  Concessions - Department of Human Services, Victoria, Australia

Farm Rate 

Council provides a discount in rates of 10 percent, but it only applies to genuine farmers. All properties zoned 'farming' which are larger than 40 hectares are automatically entitled to the discount. Other farmers who have registered with the Australian Tax Office as a 'Primary Producer', but are not on the farm rate can contact the Rates Team to request an application form.

Forms & Applications

Direct Debit Request Form

Land Information Certificate

Ownership for Fencing

Municipal Rates Concession

Objection Form Residential

Objection Form Rural

Objection Form Commercial/Industrial

Frequently Asked Questions

Why do I pay Rates?

Rates are a property-based tax, not a direct user charge for services received. Local Government has a responsibility to provide access to services and infrastructure for the public benefit of all. The choice not to use services, or the benefits of Council infrastructure, does not remove the expectation that all property owners pay a fair share of rates.
Rates and charges assist in providing a range of services including road construction and maintenance, recreation and community facilities, home and community care, garbage collection, town planning and economic development, just to name a few.

Where do my Rates go?

Within Golden Plains Shire, rates revenue is utilised as follows:

  • Road & Street Infrastructure - Which includes roads, bridges, footpaths, drainage, street beautification, asset management & street lighting.
  • Recreation & Community Development - Which includes arts, culture, youth development, libraries, recreation facilities.
  • Human Support Services - Maternal & child health, children's services, aged & disability services, community transport, community health & health promotion.
  • Environment & Land Use Planning - Building & planning services, environment & public health management & fire protection.
  • Civic Leadership - Governance & advocacy, strategic planning, emergency management and occupational health and safety.
  • Financial Management - Statutory reporting & budgeting, records management, plant replacement & land valuations.
  • Waste Management - Garbage collection, tips & litter control.
  • Citizen & Customer Service - Customer service centres, communications & marketing.
  • Economic Development - Tourism, economic development.

How are my Rates Calculated?

Rates are calculated by multiplying the total value of your property (land plus improvements) which is known as the Capital Improved Value (CIV), by the relevant 'Rate in the Dollar', which is set by Council annually. The rate in the dollar varies according to the type of property. This information can be found on your current rates notice.
Other charges in addition to rates, where applicable;

  • Municipal Charge of $306
  • Garbage Charge of $335

What is a Municipal Charge?

The municipal charge is a flat fee of $306 (2020/2021) applicable to all assessments, irrespective of the valuation or type of property. It was introduced to cover part of the administrative costs of operating Council, and to assist with the equitable spread of the rate burden across the whole Shire.
Single farm enterprises with multiple rate assessments are only required to pay one municipal charge per dwelling. 

What is a Garbage & Recycling Charge?

This charge covers the cost of collecting and disposing of domestic garbage and recycling from all dwellings within defined garbage collection areas in the Shire. The charge is compulsory for dwellings whether the service is used or not.

What do the 3 Valuations on my Rate Notice Mean?

The three valuations shown are the Site Value (SV), Capital Improved Value (CIV) and the Net Annual Value (NAV).

  • Site Value (SV) - The market value of the land only
  • Capital Improved Value (CIV) - The total market value of the land plus buildings and other improvements
  • Net Annual Value (NAV) - either 5% of the CIV or the current value of a property net annual rental

For more information, please contact us.

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Page Last Updated:

Thursday, 4 February 2021 - 8:37am


Council acknowledges the traditional Wadawurrung owners of this land. Council pays its respects to Wadawurrung Elders both past and present and extends that respect to all Aboriginal and Torres Strait Islander People who are part of Golden Plains Shire.