Access and Inclusion Services

Access and Inclusion Plan 2016 - 2019

The Access and Inclusion Plan (AAIP) is designed to support Council practices to be proactive in meeting the needs of people with disabilities and other access challenges and to continue to develop its services and facilities to be accessible to all.

The AAIP provides the framework to continue to support people with disabilities and other access challenges to engage with Council and access all areas of the organisation’s operations. The AAIP supports Council in meeting its obligations under the Commonwealth Disability Discrimination Act 1992 and other relevant legislation. The AAIP continues to assist Council in removing existing or potential barriers to access and inclusion and provide equity of access to premises, services, programs, information, communication, and employment processes and systems related to Council.

It is a requirement of the Victorian Disability Act 2006 that local council has a Disability Action Plan and reports on this plan every year to make sure it is being put into practice. The Plan assists local government to meet its obligations under Federal and State Government antidiscrimination legislation, and to promote the rights of people with disabilities to live and participate in the community on an equal basis. In addition to the Disability Act, Golden Plains Shire has legal obligations under the:

United Nations Convention on the Rights of Persons with Disabilities

Victorian Charter of Human Rights and Responsibilities

Commonwealth Disability Discrimination Act, and

Victorian Equal Opportunity Act

This AAIP has been developed in consultation with the Disability – Access and Inclusion Advisory Committee, community members, council staff and service providers.

View the Access and Inclusion Plan 2016-2019 

View Disability Profile

View Easy English version of the Council Plan 2017-2020

Golden Plains Shire Council Disability - Access and Inclusion Advisory Committee

The Golden Plains Shire, Disability - Access and Inclusion Advisory Committee was established in 2009 to provide Council with information enabling it to promote and improve access and inclusion for people living, working and studying in, or visiting Golden Plains Shire. 

The Committee acts as a resource to Council on issues affecting people with disabilities including community and Council practices, which may limit access or inclusion. The Committee will recommend best practice solutions to issues of concern within Golden Plains Shire.

The Committee consists of community representatives, people with disabilities, service providers, a Councillor, Council staff and invited guests with expertise or specialist knowledge on specific areas. The committee is currently chaired by a Councillor and meets quarterly across the Shire to contribute to relevant parts of the Council Plan, Access and Inclusion Plan, Municipal Public Health and Wellbeing Plan and identify current and emerging issues within the community and discuss potential strategies for recommendation.

The committee plays an important role in the consultation, development, monitoring and implementation of the Golden Plains Shire Access and Inclusion Plan 2016-2019. The Access and Inclusion Plan provides a framework, strategies and objectives for Council to work towards making the community and services more inclusive and accessible over future years.

Your opportunity

The Disability - Access and Inclusion Advisory Committee is a great way to be involved in your local community and to play an active and vital role in promoting disability awareness and 'Access for All' to Council and the community. If you would like to be involved on the Committee, membership opportunities are currently available by contacting our Health and Wellbeing Team Leader to discuss the application process and any support requirements related to your participation.

Contact Council's Active Ageing and Disability Manager on 5220 7160.

Be informed and have a say on the decisions that affect you, sign up to the Commmunity Engagement Register.

Let's Go Lego Program

The Let’s Go Lego Program is a great opportunity for primary school aged children to explore their creativity through Lego, as well as develop friendships and be connected to their community. The design of the program is suited to meet the diverse needs of children; in particular Lego programs are an effective way to engage children with autism. Parents/carers are required to stay for the program to provide supervision and assistance.
Programs are run by the Geelong Regional Library Corporation at the Bannockburn Library, 27 High St, Bannockburn. For more information call the Library on 5281 2367. Bookings are required, go to


Adult Support Program in Bannockburn

Scope runs a support program for adults with disabilities at the Bannockburn Cultural Centre. For more information, call Scope on 1300 472 673. Read more.

International Day of People with Disability 

International Day of People with Disability (IDPwD) is held on 3 December each year. IDPwD is a United Nations sanctioned day that is celebrated internationally. It aims to increase public awareness, understanding and acceptance of people with disability and celebrate the achievements and contributions of people with disability. 

What's Your Ability?, a short video featuring local people. We thank them for generously giving their time to share their stories. 

Watch What's your Ability?


Good Access is Good for Business

With almost 1 in every 3 people in Golden Plains Shire living with either a permanent or temporary disability, or having increasing difficulties with mobility, hearing and sight as they get older, improving access and how you communicate with them and their carers is good for your business. 

In Australia, the law says that customers with disabilities should be able to access your business just like any other customer. An accessible business is also more likely to be safer for staff and customers which is good for public liability and workplace safety responsibilities.

What can I do to make my business accessible and welcoming to people with disabilities and their families and carers?

Small changes can make a difference, it does not have to be costly:

  • Make it easy for people to find you
  • Make it easy for people to get in
  • Make it easy for people to get around
  • Make information easy to access
  • Make it easy for people to use amenities
  • Provide good customer service.

Read Missed Business? How to attract more customers by providing better access to your business (Hard copy available at Council Customer Service Centres).

Take the self-assessment and read the information and fact sheets for owners, staff, communication, rights and accessible toilets and changing places.

Read The A-Z of Interacting with People with Disability .

Make your written information and website content more accessible.  

Purchase electronic or hard copy Hand Book about making your business more accessible. 

Complete Disability Awareness eLearning training

Support Services and Information

Disabled Parking Permit      

A state-wide Disabled Persons’ Parking Scheme currently operates in Victoria. The current scheme provides for two permit categories with varying parking concessions based on the applicant’s need for assistance.

Applicants with significant intellectual and ambulatory disabilities who meet the eligibility criteria for category one will be permitted to park in a bay reserved for disabled parking only.

Multi Purpose Taxi Program

The Multi Purpose Taxi Program (MPTP) makes transport more accessible for Victorians with a severe and permanent disability.

MPTP gives members half price taxi fares, paying up to $60 per trip.

Scooter and Wheelchair Travel Pass

The Scooter and Wheelchair Travel Pass entitles the pass holder to free travel on:

  • Melbourne metropolitan trains, trams and buses
  • V/Line services
  • Regional town buses
  • Regional services that have a contract or service agreement with the Public Transport Victoria.

Free travel passes do not necessarily apply to, and should not be used for CountryLink, Great Southern Railway, airport services and tourist railways. The pass holder should check with the relevant operator before booking or travelling.

Access Travel Pass

The Access Travel Pass is issued for people with a significant permanent physical or mental disability who travel independently on Victoria's public transport network and can demonstrate that due to their disability they cannot use the myki ticketing systems.

Victorian Companion Card

The Companion Card is for people with significant permanent disability who can demonstrate that due to the impact of the disability they are unable to attend most community activities or events without attendant care, and that need is life-long. Companion Card can now be used on all Victorian public transport services. Cardholders can have their companions travel without charge, on all train and tram services, and all metropolitan bus services, country trains, coach and town bus services. 

State Wide Equipment Program (SWEP)

The State-wide equipment program (SWEP) provides people who have a permanent or long-term disability with subsidised aids, equipment, oxygen and continence and vehicle and home modifications.

Department of Human Services (DHS)

Financial assistance, accommodation options, community involvement and other supports and services for people with a disability, their families and carers.

Centrelink provides information about payments and services you may be able to get if you have an illness, injury or disability.

They are able to advise customers about relevant payments and service options. We can also refer you to our specialist staff and other departments and agencies.

National Relay Service (NRS)

 Australia-wide telephone access service providing phone solutions for people who are deaf or have a hearing or speech impairment.

  • Visit the NRS website

Vision Australia

Vision Australia is a leading national provider of blindness and low vision services in Australia. They work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.


Pinarc Disability Support is a community, not-for-profit organisation providing services to around 1000 children and adults with disability, their families, and carers across the Grampians Region.


Scope provides support to people with a disability and their families and carers throughout each stage in life.

  • Visit the Scope website

Noah's Ark

Noah's Ark provides therapy and education for children with disabilites aged 0-8 years.

Visit the Noah's Ark website

Sport 4 All Calendar

The calendar includes activities both specifically for people with disabilities and inclusive activities aimed at ALL participants. 

National Disability Insurance Scheme 

The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for people with disability, their families and carers. The NDIS is the insurance that gives us all peace of mind. Disability could affect anyone and having the right support makes a big difference.

The NDIS provides eligible people a flexible, whole-of-life approach to the support needed to pursue their goals and aspirations and participate in daily life.

In Victoria, the NDIS will be rolled out across the state. People currently receiving support through the Victorian Government will move to the NDIS at different times depending on where they live and the type of support they receive.

  • Visit the NDIS website.

National Toilet Map

Disability Advocacy Services

The Disability Advocacy Resouce Unit (DARU) is a dedicated resource unit funded to work with disability advocacy organisations to promote and protect the rights of people with disability. They develop and distribute resources and provide training opportunities to keep disability advocates informed and up-to-date about issues affecting people with disability in Victoria. 

  • Find out more about DARU 

The Victorian Advocacy League for Individuals with Disability (VALID) is the peak organisation in the Victorian disability sector representing adults with an intellectual disability and their families. VALID is run by and for people with disability and family members. VALID has particular expertise in networking and providing information to people with disability and families across the state.

  • Find out more about VALID

Grampians disAbility Advocacy provides FREE advocacy support for people with a disability across the Grampians  region.

Assert 4 All, Barwon Disability Resource Council is a voluntary body formed for the purpose of representing the interests of people with disabilities. They promote rights, social and economic inclusion for all.

Rights Information and Advocacy Centre (RIAC) provides a systemic advocacy service  which focuses on making changes in systems while upholding the rights of all individuals.

  • Find out more about RIAC

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