Golden Plains Shire Council’s results in the 2018 Community Satisfaction Survey demonstrate an improvement in all seven core measures.
Council was very pleased to have increased its ratings, especially in overall performance but also in community consultation; advocacy; making community decisions; sealed local roads; customer service; and overall Council direction.
Council undertook a briefing on Tuesday 19 June 2018 to discuss the results of the 2018 Community Satisfaction Survey, and the report was adopted at the June Council meeting.
Mayor Cr Helena Kirby says Council is very encouraged to be moving in the right direction.
“Council is delighted to see that the huge efforts we are putting in are being recognised by residents, but we know there is still significant room for growth,” she said.
“I believe the extensive consultation around the Council Plan 2017-2021, and an increased focus on genuine community engagement, have supported this result.
“Council has made significant efforts to respond to key feedback areas, particularly roads. We went one step further last year and asked residents to let us know about particular roads and issues that they felt were of concern.
“Unfortunately about 30% of people couldn’t specify a road, but we did get some good information that we will build into our future planning. The $11.6M operating expenditure for road and street infrastructure includes an additional $750K compared to last year’s Council Budget.
“We have a way to go and there are still significant gaps between the importance of particular issues to the community and how they think we’re performing in those areas, but the improvement is certainly positive and we will continue to work hard and listen to our community,” she finished.
The Community Satisfaction Survey report is available at goldenplains.vic.gov.au/news/publications.
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Released by: Eric Braslis, CEO, Golden Plains Shire Council
Media contact: Ann Card, Senior Communications and Marketing Officer, Golden Plains Shire Council
P. 5220 7147 │ E. [email protected]
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