Golden Plains Shire Council is making it easier for residents to access Before You Dig Australia (BYDA) information with the implementation of a new online system.
BYDA requests assist residents and construction workers to identify buried infrastructure that might be in places they are working to help prevent damage or disruption to services and reduce the risk of injury to those working in and around buried infrastructure and the general public.
BDYA provides a central location for community members to access free plans and information about in the ground assets at their planned project sites and safety guidelines for working around these assets. When a request is lodged, all organisations will underground assets in the area are notified and respond directly to the requester with plans including any relevant assets. For Council, this includes stormwater pits and pipes.
Council processes approximately 3,400 BYDA requests annually, with enquiries previously being managed internally. To streamline this important process, Council has partnered with Pelican Corp to introduce TicketAccess, a management and response system for the automated processing of BYDA requests.
The new online system will make is quicker and easier for community members to receive their BYDA permits at times that suit them. The system will be accessible to residents 24 hours a day, 7 days a week and will reduce the response time for permit requests to under five minutes, saving time for both residents and Council staff.
Community members wanting to make a BYDA request can visit byda.com.au.
Golden Plains Shire Mayor Cr Gavin Gamble says the new system will significantly reduce the wait periods for community members.
“Council is pleased to be delivering this new system to make it quicker and easier for community members to receive information on their BYDA request. It’s great to see new, digital systems being implemented to improve Council processes and support our residents.
“Due to the high demand for these requests, the previous wait time for a response was between two and four days, with this new system that wait time will be reduced to less than five minutes. Not only will the implementation of this new system be beneficial to community members, but it will save significant amounts of Council officer time.”