Golden Plains Shire Council is calling for feedback on its Draft Customer Experience Strategy 2022-2026.
At its meeting on 22 March, Council endorsed its Draft Customer Experience Strategy 2022-2026 (Draft Strategy) for public exhibition from Wednesday 23 March to 9am, Wednesday 13 April, 2022.
A key objective of the Council Plan 2021-2025, the Draft Strategy has been developed in consultation with customers and employees, with 84 residents completing the two community surveys in January and February 2022.
The Draft Strategy puts in focus Council’s clear direction for customer experience and the commitment it makes to customers which aligns with the Council Plan 2021-2025 and reflects the Vision and Values of the organisation. The broad aim of the Draft Strategy is to strengthen Council’s commitment to being a customer-first organisation, supported by the action plan and program of work that will help Council deliver its customer promise.
Golden Plains Shire Mayor Cr Gavin Gamble said the community played a key role in the development of the Draft Strategy and Council welcomes feedback on the strategic plan.
“The Council Plan 2021-2025 makes the commitment to improve Council’s customer experience and build accountability to service standards and timely responsiveness. The Draft Customer Experience Strategy 2022-2026 details the action plan to deliver on this Leadership objective and Council is pleased to endorse the document for public exhibition.
“Council would like to thank the 84 residents who completed the two community surveys and provided valuable insight into their experiences as customers. We thank them for sharing their time and ideas to improve our service and to potentially benefit all residents in the future. The input shaped the development of the Draft Customer Experience Strategy 2022-2026 and we encourage further feedback to Council on the four-year strategic plan.”
The Draft Strategy is published on Council’s website and print copies are available at Council’s Customer Service Centres at 2 Pope Street, Bannockburn and 19 Heales Street, Smythesdale.
Community members can make a submission on the Draft Strategy:
- online at goldenplains.vic.gov.au/consultations;
- by email to [email protected]; or
- by mail addressed to Golden Plains Shire Council, PO Box 111, Bannockburn, VIC 3331, marked ‘Urgent – Draft Customer Experience Strategy’.
Submissions close at 9am, Wednesday 13 April, 2022.
Council will consider all submissions provided on the Draft Customer Experience Strategy 2022-2026 before presenting a final document back to Council for adoption at its 26 April meeting.