Council is seeking feedback to shape the development of the Draft Customer Service Strategy 2022-2026.
As part of the Council Plan 2021-2025, Council is dedicated to improving customer experiences with the development of its Customer Service Strategy 2022-2026. With a focus on commitment and accountability to service standards and improving timely responses, the Strategy will detail Council’s dedication to delivering exceptional customer service across the organisation.
To help shape Council’s Draft Customer Service Strategy 2022-2026, community members are invited to complete one of two surveys.
The Customer Service Strategy Community Survey is collecting feedback from customers on what you think Council is doing well, what can be improved, and how you want to engage with us in the future. Council is also seeking responses to the Customer Service Strategy Post-Interaction Survey, which focuses on feedback from specific customer experiences, as well as ideas on future improvement.
The Customer Service Strategy Surveys are open from Thursday 20 January to 5pm, Monday 14 February, 2022.
The survey can be completed at goldenplains.vic.gov.au/consultations or pick up a copy of the survey at Council’s Customer Service Centre, 2 Pope Street, Bannockburn. Completed paper surveys may be emailed to [email protected] or mailed to: Golden Plains Shire Council, PO Box 111, Bannockburn, VIC, 3331, marked ‘Attention: Customer Service Strategy Survey’.
Mayor Cr Gavin Gamble encouraged residents to complete a survey and share their ideas for the Draft Strategy.
“In the Council Plan 2021-2025, Council made a commitment to develop and deliver a new Customer Service Strategy and these surveys are the exciting start of this important project. The survey responses are an important part of improving our care and commitment to serving the Golden Plains community.
“With this consultation, we want to know about positive and negative experiences, what Council does well and what could be better. We’re also interested in new and different ways that customers may want to interact with Council such as web chat or in person at community locations and events.
“On behalf of Council, we encourage customers to complete the Post-Interaction Survey and everyone is invited to complete the Community Survey. We look forward to hearing your thoughts and ideas to work together on a new Customer Service Strategy that best serves the Golden Plains Shire community.”