The Victorian Government has announced that the City of Ballarat will enter a seven-day lockdown from 11.59pm, Wednesday 15 September to slow the spread of COVID-19.
As a result of the City of Ballarat lockdown, Council’s Smythesdale Customer Service Centre at The Well, 19 Heales Street, will be closed on Friday 17 September. The centre will reopen for its regular hours on Monday 20 September at 8.30am.
Customers are still be able to visit our Bannockburn Customer Service Centre or contact the Customer Service team remotely by:
- Phone: 5220 7111
- Email: [email protected]
- Online: goldenplains.vic.gov.au/portal
There have also been changes to the Golden Plains Community Bus timetable during the City of Ballarat’s seven-day lockdown. The northern bus will not run on Thursday 16 September. The regular Tuesday timetable in the south of the Shire will continue as normal, and will operate with COVIDSafe measures in place. To read the timetable and book a seat, click here.
For more information on changes to Council's services, operations and facilities, click here.
During the seven-day lockdown, residents from regional Victoria, including from Golden Plains Shire, must not travel to the City of Ballarat, other than for permitted reasons. These include:
- for authorised work or permitted education
- to visit an intimate partner
- for care and compassionate reasons, including permitted child minding
- to access necessary goods and services provided they are from the facility that is closest to where you live
- other limited reasons such as moving house
While in the City of Ballarat for the above reasons, residents of regional Victoria must comply with the City of Ballarat lockdown restrictions.
For the full details, visit the Victorian Government’s Coronavirus website or call the 24-hour COVID-19 hotline at 1800 675 398.
For details on changes to the City of Ballarat’s services, facilities and events, click here.