The Victorian Government have amended the proof of vaccination requirements for Local Government Customer Service Centres.
These changes mean proof of COVID-19 vaccination will no be longer required for visitors to the Bannockburn or Smythesdale Customer Service Centres.
However, community members meeting with a Council Officer for a consultation are still required to provide proof of vaccination prior to an in-person meeting.
When a community member comes into a Customer Service Centre for a consult with a Council Officer, the Customer Service team will request their check-in confirmation screen with linked COVID-19 digital certificate, COVID-19 digital certificate on their smartphone wallet, paper-copy of their Immunisation History Statement or an eligible proof of exemption.
If the community members are unable to provide proof of vaccination, there are alternative solutions, including:
- A phone consultation
- A video conference using a computer provided by Council
- Organising a time for the Council Officer to contact you
Council is encouraging any community members looking to attend a consultation with a Council Officer to book ahead with the relevant Council officer to ensure they are able to meet the vaccination requirements, or an adequate alternative can be provided.
For more information on the changes to the proof of vaccination requirement at Council’s Customer Service Centres, contact the Customer Service team at 5220 7111.
To find out how to access your COVID-19 digital certificate, visit the Victorian Government’s Coronavirus website.