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Golden Plains Community and Civic Centre Project

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Thank you to all of the community members who provided feedback on the public spaces of the new Golden Plains Community and Civic Centre in late 2017; we appreciate the time you took to share your thoughts. Please see below for a summary of community input and our next steps.



Golden Plains Shire Council is redeveloping the main customer service centre at Bannockburn into an inclusive venue which will be re-named the ‘Golden Plains Community and Civic Centre’ (GPCCC). Council made the decision to redevelop the ageing facility for a number of reasons, including the need to provide accessible, modern and welcoming public areas, to deliver greater efficiencies in our day-to-day operations and to provide improved community access to monthly Council meetings. For more information and frequently asked questions, see the project information flyer.

Engagement Update

Engagement Update: 

Community engagement process:

Over 150 community members participated in a range of community engagement opportunities from October to December 2017, including:

  • Pop-up conversation posts (four posts with a total of 97 participants) in Bannockburn and Smythesdale
  • Focus groups (three sessions with a total of 20 participants) with representatives from key stakeholder and community groups
  • A feedback form (40 participants) which was available online, at Council’s Customer Service Centres, and in the December 2017 Gazette. 

Community engagement results:

Most community members who provided feedback were positive and supportive of the redevelopment project, with many acknowledging the inadequacy of existing facilities. Some community members were concerned about the cost of the proposal, and the relevance of the redevelopment to those living in the north of the Shire. In response to these concerns, Council has continued to provide clear and transparent information about funding arrangements, and is now providing customer service from The Well Smythesdale 4 days per week.

Community members provided a range of useful ideas about design features and facilities for the new facility.  For a detailed summary of feedback from community members and how this has influenced Council’s decision making process please see the summary of community engagement results.  

Key messages from the community and stakeholders included:

  • Increase community access to and use of the facility
  • Improve features to support remote or digital access to Council meetings and Councillors
  • Maximise environmentally sustainable design features as much as possible
  • Enhance integration with the surrounding precinct, including walking and bike paths and improved parking and traffic management
  • Retain the Bannockburn Shire Hall as a community facility

What Happens Next

What Happens Next: 

Community feedback has been used by Council to inform a revised concept plan which includes a number of changes to enhance community use of the facility.  It is important to note that some changes to the revised concept plan are contingent on the outcome of additional grant funding as part of the Federal Government’s Building Better Regions Fund, which will be decided in June 2018. Council will inform the community of the outcome of this funding application.

Council will continue to use the feedback from community engagement to inform detailed architectural design and engineering design, which should be completed by late 2018.

It is anticipated that Council will allocate the necessary funds for development (currently estimated at $9.5 million) over the next two financial years. Council will continue to provide a clear and transparent approach to keeping the community informed as the project progresses.


  • Jun 2017: Council adopted 2017/18 Budget including $500,000 for community engagement and detailed design of GPCCC
  • Oct – Dec 2017: Community engagement 
  • Mar 2018: Engagement results shared with the community
  • Jun 2018: Detailed architectural design
  • 2019 – 2021: Development of the GPCCC

Contact Information

Greg Anders
Director Assets and Amenity
03 5220 7111
Project Category: 
Infrastructure projects
Last Updated: 
Friday, March 2, 2018
Project Status: 
Past Project
Council is redeveloping its primary Customer Service Centre in Bannockburn, including a range of new public spaces for the community to interact with Council.

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Council acknowledges the traditional Wadawurrung owners of this land. Council pays its respects to Wadawurrung Elders both past and present and extends that respect to all Aboriginal and Torres Strait Islander People who are part of Golden Plains Shire.