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Local Avian Influenza Update: Restrictions on the movement and sale of poultry products around Lethbridge remain. Click here to find out more.

Customer Service Centres To Reopen

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Friday, 18 September 2020 - 3:15pm
Golden Plains Shire Council Customer Service Centres Reopen

Council’s Customer Service Centres at The Well in Smythesdale and the Golden Plains Civic Centre in Bannockburn will reopen for face-to-face customer service interactions on Monday 21 September, 2020.

Both Customer Service Centres will open 8.30am to 5pm, Monday to Friday, following the most recent closure in line with Victorian Government COVID-19 pandemic restrictions.

Residents who visit Council’s Customer Service Centres are required to follow social distancing guidelines, including the mandatory requirement to wear a facemask, as well as health and hygiene protocols, including a limit on the number of people in the centre at a time and application of hand sanitiser.

Customer visits will be limited to 15 minutes at the desk or in a meeting room, with options for follow-up phone and online meetings available for longer consultations.

Consultations on planning, building, environmental health and local laws matters will continue to only be available via phone; call 5220 7111.

Customers seeking more information about attending Council’s Customer Service Centres are welcome to call 5220 7111.

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Page Last Updated:

Friday, 18 September 2020 - 3:42pm


Council acknowledges the traditional Wadawurrung owners of this land. Council pays its respects to Wadawurrung Elders both past and present and extends that respect to all Aboriginal and Torres Strait Islander People who are part of Golden Plains Shire.