Council’s Customer Service Centres at The Well in Smythesdale and the Golden Plains Civic Centre in Bannockburn will reopen for face-to-face customer service interactions on Monday 21 September, 2020.
Both Customer Service Centres will open 8.30am to 5pm, Monday to Friday, following the most recent closure in line with Victorian Government COVID-19 pandemic restrictions.
Residents who visit Council’s Customer Service Centres are required to follow social distancing guidelines, including the mandatory requirement to wear a facemask, as well as health and hygiene protocols, including a limit on the number of people in the centre at a time and application of hand sanitiser.
Customer visits will be limited to 15 minutes at the desk or in a meeting room, with options for follow-up phone and online meetings available for longer consultations.
Consultations on planning, building, environmental health and local laws matters will continue to only be available via phone; call 5220 7111.
Customers seeking more information about attending Council’s Customer Service Centres are welcome to call 5220 7111.