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Community Satisfaction Survey calls are coming

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Friday, 9 February 2018 - 3:15pm
Woman on phone

Council would like to inform residents that from 12 February to the end of March, your household may receive a call for the Community Satisfaction Survey.

JWS, an independent market research agency, have been commissioned to conduct the community satisfaction survey on behalf of Council. Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of the Golden Plains Shire Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

The survey will involve approximately 400 interviews conducted among a representative sample of residents. We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only the overall results are shared with Council.

If you have any questions, please don’t hesitate to contact Customer Service on 5220 7111.

Please note: the Do Not Call Register website indicates that the Customer Satisfaction Survey calls could still be made to residents who are on the register. They say “Some public interest organisations… can still contact numbers on the register. This ensures these organisations can continue to provide valuable services to the community.”  Find out more here.

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Page Last Updated:

Tuesday, 13 February 2018 - 11:45am


Council acknowledges the traditional Wadawurrung owners of this land. Council pays its respects to Wadawurrung Elders both past and present and extends that respect to all Aboriginal and Torres Strait Islander People who are part of Golden Plains Shire.