Community Centre Review
Thank you to the 101 community members who filled in the Community Centre Survey. The survey results have helped us identify ways to improve processes and service quality at the Centres.
Please see below for a summary of the survey results.
Council conducted a review of the Bannockburn Cultural Centre, The Well at Smythesdale, the Northern Community Centre at Haddon and the Dereel Community Centre.
Thank you to the 101 community members who participated in our on-line or hard copy Community centres survey which coincided with our Community Centres Open Week in May 2017.
Key findings included:
- 50% very satisfied and a further 40% satisfied with the centres.
- Half visited the centres at least once a week
- 50% were aged 35-64 and a further 35% 65 years or older
- Activities undertaken in the last year were extensive and varied and included art, craft, music, dance, exercise and fitness, library, church, youth activities, playgroup, mothers group, events, information sessions, training, meetings, voting, historical society and Men’s Kitchen
- Services accessed included employment support, kindergarten, maternal health nurse, pharmacy and podiatry
- Top 4 benefits gained from attending activities:
- spending time with other people
- meeting new people/making friends
- development of a new interest or activity
- personal wellbeing/confidence improvements
- Lack of information about what is going on and lack of time to attend were the top 2 things identified as barriers to use
- Email and a community newsletter were the top 2 ways you would like to find out more about what’s going
- Suggested improvements included:
- more promotion of activities
- improvements to car parking surface, quality and size at Bannockburn
What Happens Next
This feedback has been used to inform the Community Centres review. It contributed valuable information around who was using the service, what the service is delivering, satisfaction levels and opportunities for improvements. These matters assisted in identifying some recommendations for new and improved processes and service quality at the Centres.
The feedback will also inform future planning at the Centres around programming and the way we communicate with you about what is going on to increase participation opportunities for the community.
8-14 May 2017: Community Centre Open Week
8-26 May 2017: Survey open to community
June 2017: Analysis and use of results
November 2017: Feedback to community