Our Customer Service staff will be your first point of call on behalf of all Council's services. They will gladly assist you with your enquiries and in the case of not having answers readily available, will follow them up with the relevant department and officers.
If you have any queries, concerns, requests or complaints please feel free to contact Customer Service:
2 Pope Street, Bannockburn
PO Box 111, Bannockburn Vic 3331
(03) 5220 7111 or 1300 363 036*
(03) 5220 7100
Monday - Friday: 8.30am - 5.00pm
(excluding public holidays)
*STD toll free within the Shire
68 Sussex Street, Linton
(03) 5344 7201
Monday - Friday: 8.30am - 12.30pm; 1.00pm - 5.00pm
(excluding public holidays)
Some of the Main Services We Provide:
Change of Address
Any amendments or changes of address must be done in writing via mail, fax or e-mail. Alternatively you can contact Customer Service to obtain a change of address form, or download one by clicking here.
To find out if your eligible for a concession on your rates and/or domestic animal registrations, contact Customer Service or present your concession card to one of our Customer Service Offices. You must hold a current Centrelink or Department of Veterans' Affairs (DVA) Pensioner Concession Card, or a DVA Repatriation Health Card specifying 'War Widow'. (Note: Holders of a Health Care Card are not eligible for a concession). There is no need to re-apply if we already have your details.
The staff in the Customer Service Centre can help you with the information you require regarding rates. They can also assist you with payment options, change of address and change of name queries.
Garbage & Recycling Enquiries
If you wish to start a new service, enquire about an existing service, or if your bin hasn't been collected, contact Customer Service. If you would like any additional information, please refer to our Garbage & Recycling page. An application form for an Addition to Garbage and Recycling can be downloaded.
Domestic Animal Registration
For a new registration you will need to fill out an Animal Registration Form available from the Customer Service Centre or one can be downloaded. Your animals desexing and/or microchipping certificates must be attached when submitted.
NOTE: Council must not register a dog or cat that has not been implanted with a microchip after the 1 May 2007. This includes previously registered dogs and cats that move into the Golden Plains Shire from another Shire.
Disabled Parking Permits
To apply for a disabled parking permit please download the appropriate application form by clicking here, or contact Customer Service
Road Maintenance Requests
The Customer Service Officers can help you with any concerns, requests or complaints you may have about a road, foot path, bridge etc. They will take down all the necessary information from you, and pass it onto the relevant Officer.
This procedure applies to complaints received by Council from residents and ratepayers. Please click this file to download a copy of the Standard Operating Procedure.